Automotive Diagnostics Support Trainee

HCL Technologies Limited; Farmington Hills (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

HCL Technologies Limited in Farmington Hills, MI is hiring a Virtual Automotive Diagnostic Support Trainee. You will support OEM dealership technicians by diagnosing software issues and guiding repairs from our Farmington Hills office.

Responsibilities include initial dealer contact, using OEM diagnostic tools, and coordinating with engineering teams to provide timely solutions. Training is provided onsite for four weeks with OEM module exposure.

Qualifications

• Basic diagnostic and troubleshooting experience with automotive systems.
• Comfort with Microsoft Office applications.
• Fast, accurate typing (~25 WPM).
• Ability to multitask in a fast-paced digital environment.
• Clear, accurate written and verbal communication.
• High school diploma or equivalent.

Responsibilities

• Provide direct support to OEM dealership technicians from Farmington Hills, MI office.
• Diagnose software issues related to vehicle modules and systems.
• Escalate to OEM technical assistance center as needed.
• Respond to dealers with initial acknowledgment and follow‑up with solutions.
• Coordinate with OEM engineering teams for repair guidance and with internal departments.

Skills

Automotive diagnostic basics

MS Office

Typing ~25 WPM

Multitasking

Clear communication

High school diploma or equivalent

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

HCL Technologies Limited in Farmington Hills, MI is hiring a Virtual Automotive Diagnostic Support Trainee. You will support OEM dealership technicians by diagnosing software issues and guiding repairs from our Farmington Hills office.

Responsibilities include initial dealer contact, using OEM diagnostic tools, and coordinating with engineering teams to provide timely solutions. Training is provided onsite for four weeks with OEM module exposure.