Lead Automotive Diagnostics Analyst

HCL Technologies Limited; Farmington Hills (MI); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

HCL Technologies Limited in Farmington Hills, MI seeks a L3 Virtual Automotive Diagnostic Software Support Specialist to lead a team of up to 20 analysts onsite. You will troubleshoot OEM software modules, coordinate with engineering, and mentor technicians to deliver timely, high-quality diagnostics.

The role requires strong automotive diagnostic skills, proficiency with Microsoft Office, and experience managing operations and KPIs.

Qualifications

• Advanced automotive diagnostic and troubleshooting experience required.
• Proficiency with Microsoft Office and accurate keyboarding (≈25 WPM).
• Experience leading a team, including KPI tracking and scheduling.
• Strong written and verbal communication; ability to document cases clearly.

Responsabilités

• Leverage OEM remote diagnostic tools, repair manuals, and knowledge base.
• Serve as onsite escalation point for your team, coordinating with OEM ENG.
• Deescalate dealer technicians when needed and ensure timely solutions.
• Provide clear, professional updates to clients and cross-functional teams.
• Coach and develop team members; manage up to 20 analysts.
• Collaborate with Engineering, Quality, and OTA to resolve issues.

Connaissances

Automotive diagnostics

Troubleshooting

Microsoft Office

Typing ~25 WPM

Team leadership

KPI analysis

Communication

Technical writing

Formation

High school diploma

Associate or Bachelor's Degree or ASE Certifications

Outils

Microsoft Office

Description du poste

HCL Technologies Limited in Farmington Hills, MI seeks a L3 Virtual Automotive Diagnostic Software Support Specialist to lead a team of up to 20 analysts onsite. You will troubleshoot OEM software modules, coordinate with engineering, and mentor technicians to deliver timely, high-quality diagnostics.

The role requires strong automotive diagnostic skills, proficiency with Microsoft Office, and experience managing operations and KPIs.