Automotive Diagnostic Support Specialist

Sapsf

Farmington Hills (MI)

Vor Ort

USD 35.000 - 48.000

Vollzeit

vor 20 Stunden

Sei unter den ersten Bewerbenden

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Zusammenfassung

Sapsf in Farmington Hills, MI is seeking a Process Associate to support OEM automotive technicians with diagnostics and repairs. You will work from our Farmington Hills office, diagnosing software issues, providing initial responses, and guiding dealers to timely resolutions.

The role offers a steady schedule in a Fortune 500 company environment, with four weeks of onsite training and exposure to diagnostic tools and repair manuals.

Qualifikationen

Basic level automotive diagnostic and troubleshooting experience.
Comfort with Microsoft Office applications and intermediate typing skills (~25 WPM).
Multitasking in a fast-paced digital environment.
Attention to detail in capturing case information in a digital environment.
Clear communication and good writing with proper grammar.
High school diploma or equivalent.

Aufgaben

Provide initial response to dealers and acknowledge the issue.
Use OEM remote diagnostic tools and processes to diagnose issues.
Provide solutions to dealers/technicians via phone and ticketing portal.
Ensure timely issue closure with accurate solutions.
Coordinate with OEM engineers for repair guidance and liaise with other departments.
Escalate issues affecting tasks or SLA in a timely, professional manner.

Kenntnisse

Automotive diagnostic

Customer service

Microsoft Office

Typing (25 WPM)

Attention to detail

Clear communication

Ausbildung

High school diploma or equivalent

Tools