Automotive Diagnostics Support Trainee (DPO)

Hcl-America-Solutions-Inc; Farmington Hills (MI); On-site; USD 38,000 - 55,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking a Trainee - Delivery Operations to support OEM automotive dealership technicians from our Farmington Hills, MI office. The role focuses on diagnosing software issues, using remote diagnostic tools, and guiding technicians through resolution processes.

The position offers a structured schedule with shifts and a chance to develop expertise in diagnostic software in a Fortune 500 company environment.

Qualifications

• Basic automotive diagnostics knowledge.
• Comfort with Microsoft Office and typing (~25 WPM).
• Multitasking in a fast-paced digital environment.
• Attention to detail when capturing case information.
• Clear communication and writing skills.

Responsibilities

• Provide initial response to dealers and acknowledge the issue.
• Leverage OEM remote diagnostic tools and workflows.
• Offer solutions to dealers via phone and ticketing portal.
• Ensure timely and accurate issue closure with technicians.

Skills

Automotive diagnostics

Customer service

Ms Office

Typing 25 WPM

Multitasking

Attention to detail

Clear communication

High school diploma

Education

High school diploma

Tools

Microsoft Office

Job description

Hcl-America-Solutions-Inc is seeking a Trainee - Delivery Operations to support OEM automotive dealership technicians from our Farmington Hills, MI office. The role focuses on diagnosing software issues, using remote diagnostic tools, and guiding technicians through resolution processes.

The position offers a structured schedule with shifts and a chance to develop expertise in diagnostic software in a Fortune 500 company environment.