Automotive Diagnostic Support Specialist

HCL Technologies Limited; Farmington Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

HCL Technologies Limited in Farmington Hills, MI is seeking a Senior Process Associate to support OEM automotive diagnostics from our office. You will diagnose software issues, provide initial dealer responses, and coordinate with engineering teams to resolve complex vehicle module problems.

The role requires strong problem solving, automotive knowledge, and excellent communication. You will work shifts, handle multiple tickets, and use OEM tools and SOPs to deliver timely solutions while

Qualifications

• Advanced level automotive diagnostic and troubleshooting experience.

Responsibilities

• Provide initial response to dealers, acknowledging the issue.

Skills

Automotive diagnostics

Customer service

Microsoft Office

Clear communication

Problem solving

Time management

Education

High school diploma or equivalent

Associate or Bachelor's Degree or ASE Certifications

Tools

Microsoft Office

Job description

HCL Technologies Limited in Farmington Hills, MI is seeking a Senior Process Associate to support OEM automotive diagnostics from our office. You will diagnose software issues, provide initial dealer responses, and coordinate with engineering teams to resolve complex vehicle module problems.

The role requires strong problem solving, automotive knowledge, and excellent communication. You will work shifts, handle multiple tickets, and use OEM tools and SOPs to deliver timely solutions while