Automotive Customer Service Advisor — Training & Growth Path

Jiffy Lube; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Prescription coverage

Telemedicine

Life & AD&D

Training plus bonus incentives

Employee discounts

Job summary

Jiffy Lube is seeking an Automotive Customer Service Advisor in Phoenix to join Premium Velocity Auto. You will guide customers through their visits, explain services, make informed recommendations, and participate in basic maintenance tasks after training.

No automotive experience is required, but a valid driver’s license is preferred and growth within the team is encouraged. The role blends customer service, sales, and hands-on automotive work in a fast-paced, team‑oriented environment with

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive, energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to following safety procedures.
• Willingness to learn, train, and grow.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles.
• Clearly explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance such as oil changes, inspections, and fluid top-offs.

Skills

Excellent communication

Customer service

Active listening

Problem solving

Sales

Teamwork

Willingness to learn

Job description

Jiffy Lube is seeking an Automotive Customer Service Advisor in Phoenix to join Premium Velocity Auto. You will guide customers through their visits, explain services, make informed recommendations, and participate in basic maintenance tasks after training.

No automotive experience is required, but a valid driver’s license is preferred and growth within the team is encouraged. The role blends customer service, sales, and hands-on automotive work in a fast-paced, team‑oriented environment with