Automotive Service Advisor - Growth & Training

Jiffy Lube; Conroe (TX); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Prescription coverage & telemedicine

Employer-funded basic Life & AD&D

Employee discounts on parts & services

Training completion bonus

FSA & Dependent Care FSA

Employee assistance programs

Job summary

Jiffy Lube Premium Velocity Auto PVA is hiring a Customer Service Advisor. This role supports customers through their visit, guides service decisions, and performs basic maintenance under trained supervision. You will greet customers, explain services, and communicate updates while promoting sales and service excellence.

Experience in customer service is preferred. A valid U.S. driver’s license is preferred; ability to stand long hours and lift 50 lbs is required.

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to multitask effectively

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Sales

Problem solving

Job description

Jiffy Lube Premium Velocity Auto PVA is hiring a Customer Service Advisor. This role supports customers through their visit, guides service decisions, and performs basic maintenance under trained supervision. You will greet customers, explain services, and communicate updates while promoting sales and service excellence.

Experience in customer service is preferred. A valid U.S. driver’s license is preferred; ability to stand long hours and lift 50 lbs is required.