Automotive Customer Experience Specialist

pridgeonandclay; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Career growth

Job summary

Pridgeon & Clay seeks a Customer Service Representative to provide exceptional support to customers and coordinate production needs in line with company quality policies.

In this role you will review orders in ERP/EDI, communicate delivery timelines, assist Account Managers, and ensure accurate, timely information flows across production and distribution centers. The position emphasizes teamwork, accuracy, and a customer-first mindset.

Qualifications

• Bachelor's degree; MS Office proficiency; strong problem-solving and communication skills.
• Ability to interact professionally with internal and external customers.
• Excellent organizational skills and attention to detail; good attendance.

Responsibilities

• Review orders and changes via EDI, web portals and spreadsheets; update ERP.
• Determine delivery implications; negotiate premium freight when needed.
• Prioritize orders; communicate needs to production and distribution centers.
• Participate with Account Managers to build customer relations.
• Assist in pricing/discrepancies and contract reviews; perform other duties.

Skills

MS Office

Problem solving

Communication

Customer interaction

Organization

Attendance

Stress management

Education

Bachelor's degree

Tools

QAD ERP

EDI

Job description

Pridgeon & Clay seeks a Customer Service Representative to provide exceptional support to customers and coordinate production needs in line with company quality policies.

In this role you will review orders in ERP/EDI, communicate delivery timelines, assist Account Managers, and ensure accurate, timely information flows across production and distribution centers. The position emphasizes teamwork, accuracy, and a customer-first mindset.