Customer Excellence Specialist - Order & Service

Primient; Decatur (IL); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Competitive Pay

Healthcare plans

401(k) with company matching

Paid holidays & vacation

Parental leave

Learning & development programs

Job summary

Primient is seeking an Associate, Customer Excellence to serve as the main liaison for customers, handling orders, quotes, contracts, and shipment tracking. You will collaborate with Sales, Supply Chain and Production Planning to ensure accurate communications and timely resolutions.

The role requires 2+ years in customer service, a Bachelor's degree (preferred), and familiarity with SAP or similar ERP systems.

Qualifications

• CRM knowledge and IT principles.
• Experience with order management systems (e.g., SAP).
• Best practices in customer service.
• Proficiency with Microsoft applications.

Responsibilities

• Serve as primary contact for customers, managing orders, contracts, quotes, and shipments.
• Collaborate with internal teams to address customer concerns and delays.
• Process quality notifications, returns, claims, and invoices.
• Manage EDI transactions and customer portal activities.

Skills

CRM knowledge

IT principles

Order management

Customer service

Communication skills

Relationship building

Problem solving

Attention to detail

Education

Bachelor's degree (preferred)

Tools

SAP

Microsoft Applications

Job description

Primient is seeking an Associate, Customer Excellence to serve as the main liaison for customers, handling orders, quotes, contracts, and shipment tracking. You will collaborate with Sales, Supply Chain and Production Planning to ensure accurate communications and timely resolutions.

The role requires 2+ years in customer service, a Bachelor's degree (preferred), and familiarity with SAP or similar ERP systems.