Customer Service Representative

Pridgeon and Clay Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision

401(k) with company match

Tuition reimbursement

Career growth opportunities

Safe team environment

Job summary

Pridgeon and Clay is seeking a Customer Service Representative to support customers’ production needs and maintain strong, professional relationships. You will review orders, manage EDI inputs, and coordinate with production and logistics to meet delivery expectations.

Qualified candidates will have a bachelor's degree, proficiency in MS Office, and excellent problem-solving, communication, and organizational skills. Experience in automotive or ERP systems like QAD/Edi is a plus.

Qualifications

• Bachelor's degree is a must.
• Proficiency in MS Office (Outlook, Word, Excel).
• Excellent problem-solving and communication skills.
• Ability to interact with internal and external customers professionally.
• Exceptional organizational skills and attention to detail.
• Ability to work in a stressful environment with multiple requests.

Responsibilities

• Review customer orders and changes via EDI, web portals, and spreadsheets and update the ERP system.
• Determine delivery implications and resolve issues to meet customer demand; negotiate freight if needed.
• Evaluate orders and inventory shortages; set priorities and communicate needs to production and distribution.
• Participate in meetings with Account Managers to maintain strong customer relations.
• Work with Account Managers on contract reviews and assist AR on pricing/invoice discrepancies.
• Perform other duties as assigned by the manager.

Skills

MS Office

Problem-solving

Communication

Customer interaction

Organizational skills

Education

Bachelor's degree

Tools

EDI

ERP (QAD)

Job description

Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate citizen and playing a role in producing the highest quality products and services?

If you answered yes to any of these questions, then Pridgeon and Clay is the place for you...

Founded in 1948 by John Pridgeon and Donald Clay, we are one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States.

Objective:

The Customer Service Representative provides assistance to Pridgeon & Clay customers, assisting them with their production needs in an exemplary manner according to the company quality policies

(Minimum requirements are updated annually to meet the demands of various positions; employees hired prior to the latest revision update may not meet all current requirements)

Qualified candidates will possess the following Minimum Requirements:

• A bachelor's degree
• Proficiency in MS Office (including Outlook, Word, and Excel)
• Excellent problem-solving and communication skills
• Ability to effectively and professionally interact with internal and external customers
• Exceptional organizational skills and attention to detail
• Ability to function in a stressful environment while handling different requests from multiple customers
• An excellent work record, including attendance

Outstanding candidates will possess the following Desired Requirements:

• Experience in the automotive industry
• Experience with Electronic Data Interchange (EDI)
• Experience with Enterprise Resource Planning (ERP) software (QAD specifically)

Essential Functions:

Customer Service:

• Review customer orders, and change requests through EDI, web-based portals, and spreadsheets, and update into Pridgeon & Clay's ERP system.
• Determine delivery implications and resolve problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
• Evaluate critical orders and inventory shortages and assign priorities. Communicate needs to production/scheduling and distribution center.
• Participate in meetings/trips to customer facilities, along with Account Managers, to establish, build and maintain strong, personal customer relations.
• Participate in customer specific teams to provide input and strategies that focus on both Pridgeon & Clay's and the customer's needs and concerns.
• Work with Account Managers on contract review. Assist Accounts Receivable department on pricing and/or invoice discrepancies.
• Perform other duties as assigned by manager.

Shipping:

• Proactively work with Pridgeon & Clay's distribution centers to ensure all paperwork has been completed as directed by our customers.
• Learn, understand and utilize guidelines/requirements for international shipments and the necessary paperwork.
• Review and interact with customer's logistical websites and providers on an on-going basis. Ensure window times, shipment weights, and customer's basic shipment information is met. Relay all pertinent information to distribution center.
• Call trucking companies to obtain quotes for standard and expedited shipments, when needed.

Organization/Communication/Professionalism:

• Participate in, and support lean initiatives, continuous improvement and problem solving events, identifying and eliminating all types of waste.
• Organize and maintain efficiency of personal work area and 5S zone.
• Consistently adhere to, and support, company policies and procedures including ISO, IATF 16949, and safety regulations.
• Effectively communicate with co-workers and management personnel to enhance teamwork and communication initiatives.
• Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management.
• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job.
• Accept instructions and duties in a positive manner.
• Treat all co-workers with dignity and respect.
• Assist in maintaining company values (Integrity, People, Customers, Ownership, We Can If..., Safety) daily, through thoughts and actions.

In return, Pridgeon and Clay will provide:

• A competitive total compensation including a comprehensive benefit plan including premium medical and prescription coverage starting at just $10.00 per week for employee coverage, dental, vision, 401(k) with company match, and tuition reimbursement.
• A safe, team oriented work environment with a leadership team that treats you like family and values your input
• An opportunity to participate in shaping the success of the organization through continuous improvement and problem solving events
• A positive work/life balance
• An opportunity for career growth - Over 70% of our leaders have been promoted from within

Equal Opportunity Policy:

We are an Equal Opportunity Employer. We will consider applicants for this position without regards to any category protected by applicable federal, or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed service member status.