Customer Experience & Order Management Specialist

FCX Performance; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Applied Industrial Technologies in Charlotte, NC is seeking a detail-oriented Customer Service Representative to be the primary contact for customers, handle orders, respond to inquiries, and coordinate with sales, purchasing, warehouse, and operations to ensure satisfaction.

The ideal candidate will have strong communication skills, 2+ years in customer service, and proficiency with ERP systems and Microsoft Office. Familiarity with Prophet 21 P21 preferred.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Experience with Prophet 21 (P21) ERP preferred.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional and customer-focused attitude.

Responsibilities

• Provide outstanding customer service via phone, email, and other channels.
• Process customer orders, quotes, returns, and inquiries accurately and efficiently.
• Enter and maintain customer and order information in the Prophet 21 ERP system.
• Monitor order status and communicate updates regarding shipments and availability.
• Resolve customer concerns and follow up professionally.
• Coordinate with Sales, Purchasing, Warehouse, and Accounting to support customer needs.
• Maintain accurate customer records and documentation.
• Assist customers with product information, pricing, availability, and account questions.
• Generate reports and perform administrative tasks using Microsoft Office.
• Support continuous improvement initiatives to enhance customer satisfaction and efficiency.
• Follow company policies and service standards.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Prophet 21 (P21) ERP

Microsoft Office

Job description

Applied Industrial Technologies in Charlotte, NC is seeking a detail-oriented Customer Service Representative to be the primary contact for customers, handle orders, respond to inquiries, and coordinate with sales, purchasing, warehouse, and operations to ensure satisfaction.

The ideal candidate will have strong communication skills, 2+ years in customer service, and proficiency with ERP systems and Microsoft Office. Familiarity with Prophet 21 P21 preferred.