Automotive Customer Experience & Retention Specialist

AutoNation Inc.; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Employee discounts on vehicles, parts,

YouDecide deals

Company charity involvement

Job summary

AutoNation Inc. seeks a Customer Relations Associate to uphold the dealership’s customer relation policies and build a loyal customer base. You will manage satisfaction, monitor complaints, and coordinate with Sales, Service, and Parts to resolve issues and improve delivery processes.

The role requires strong communication, phone and organizational skills, and prior customer service experience. This full-time position offers competitive pay and benefits in a dynamic automotive environment.

Qualifications

• High school diploma or equivalent.
• Two years customer service experience (preferred).
• Excellent verbal and written communication skills.
• Excellent phone skills and organizational skills.
• Prolonged periods of PC usage and data entry.
• Adheres to all company policies, procedures and safety standards.
• Professional appearance and demeanor.

Responsibilities

• Maintain high customer retention and satisfaction and monitor complaints.
• Contact service customers after visits to monitor quality and satisfaction.
• Ensure managers receive copies of written complaints.
• Keep records of all customer complaints and solutions.
• Assist in resolving complaints not handled by others.
• Follow up on complaints until resolution is achieved.
• Prepare delivery call reports for Customer Relations Manager.
• Print and distribute customer related reports.
• Provide feedback to improve the vehicle delivery process via follow-up calls.
• Ensure surveys are completed in a timely manner.
• Assist Parts with tracking and notifying customers about parts.
• Demonstrate behaviors aligned with company vision and values.

Skills

Customer service

Communication

Phone skills

Organizational skills

Education

High school diploma

Job description

AutoNation Inc. seeks a Customer Relations Associate to uphold the dealership’s customer relation policies and build a loyal customer base. You will manage satisfaction, monitor complaints, and coordinate with Sales, Service, and Parts to resolve issues and improve delivery processes.

The role requires strong communication, phone and organizational skills, and prior customer service experience. This full-time position offers competitive pay and benefits in a dynamic automotive environment.