Automotive Customer Care & Scheduling Specialist

Greenway Automotive; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Employee purchase and serviceDiscounts

Job summary

Greenway Automotive Group is seeking a Customer Service Representative in Orlando, FL to act as the liaison between the company and its customers. You will handle calls, emails, and internet inquiries to schedule appointments, provide information on vehicles and promotions, and ensure a high level of customer satisfaction.

The role requires initiative, a professional appearance, and strong communication skills.

Qualifications

• Strong computer/internet, mobile/smart phone, and social media skills.
• Previous experience in a customer support role.
• Excellent problem solving and communication skills.
• Willing to work with the public on a daily basis.

Responsibilities

• Answering phones and manage large amounts of inbound and outbound calls with exceptional service.
• Schedule appointments by following communication scripts and processes.
• Maintain up-to-date knowledge of vehicles, financing options and promotions.
• Accurately complete all transaction paperwork.
• Identify needs, collect information, research issues and provide solutions.

Skills

Customer service

Computer skills

Phone and email communication

Social media familiarity

CRM systems

Multitasking

Tools

CRM systems

Job description

Greenway Automotive Group is seeking a Customer Service Representative in Orlando, FL to act as the liaison between the company and its customers. You will handle calls, emails, and internet inquiries to schedule appointments, provide information on vehicles and promotions, and ensure a high level of customer satisfaction.

The role requires initiative, a professional appearance, and strong communication skills.