Greenway Dodge- Service Customer Care Representative

Greenway Automotive Group; Orlando (FL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid vacation

Full benefits package

401(k) plan

Résumé du poste

Greenway DCJR in Orlando, FL is looking for enthusiastic self-starters with a passion for Customer Service. The CSR role requires clear communication with customers via phone, email and internet to schedule appointments and act as the liaison between our company and its customers.

The ideal candidate has strong customer service skills, a professional appearance and great communication, with responsibilities including answering phones, scheduling appointments, staying informed on vehicles and

Qualifications

• Experience in a customer support role.
• Strong communication and interpersonal skills.
• Able to work flexible hours, including nights, weekends and holidays.
• Familiarity with CRM systems preferred.

Responsabilités

• Answering phones and manage calls while delivering exceptional customer service.
• Schedule appointments following scripts and processes.
• Maintain up to date knowledge of vehicles, financing options and promotions.
• Accurately complete all transaction paperwork.
• Identify customer needs and provide solutions or alternatives.
• Attend staff meetings, training and classes as required.
• Performs other duties as assigned.

Connaissances

Computer skills

Phone skills

Customer focus

Problem solving

Interpersonal skills

CRM familiarity

Time management

Team player

Outils

CRM systems

Description du poste

Job Details: Job Location: Greenway Chrysler Jeep Dodge - Orlando, FL 32817, Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Greenway DCJR is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers

The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills.

Full and Part time positions available. This position start at $15 per hour plus bonuses!

RESPONSIBILITIES:

• Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service
• Schedule appointments by following communication scripts and processes of Greenway DCJR
• Maintain up to date knowledge of all vehicles, accessories, financing options and promotions
• Accurately complete all transaction paperwork
• Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives
• Attend staff meetings, training and educational classes as required
• Performs other duties as assigned

: QUALIFICATIONS:

• Strong computer/internet, mobile/smart phone, and social media skills
• Previous experience in a customer support role
• Highly motivated self-starter with an outgoing, customer oriented personality
• Excellent problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors and staff
• Outstanding phone and communications skills
• Willing to work with the public on a daily basis
• Neat, clean and professional appearance
• Ability to achieve goals with limited direct supervision
• Able to work flexible hours, including nights, weekends and holidays
• Familiarity with CRM systems and practices, preferred
• Ability to multi task, set priorities and manage time effectively

BENEFITS:

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment