Greenway Dodge- Service Customer Care Representative

Greenway Automotive; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Employee purchase and serviceDiscounts

Job summary

Greenway Automotive Group is seeking a Customer Service Representative in Orlando, FL to act as the liaison between the company and its customers. You will handle calls, emails, and internet inquiries to schedule appointments, provide information on vehicles and promotions, and ensure a high level of customer satisfaction.

The role requires initiative, a professional appearance, and strong communication skills.

Qualifications

• Strong computer/internet, mobile/smart phone, and social media skills.
• Previous experience in a customer support role.
• Excellent problem solving and communication skills.
• Willing to work with the public on a daily basis.

Responsibilities

• Answering phones and manage large amounts of inbound and outbound calls with exceptional service.
• Schedule appointments by following communication scripts and processes.
• Maintain up-to-date knowledge of vehicles, financing options and promotions.
• Accurately complete all transaction paperwork.
• Identify needs, collect information, research issues and provide solutions.

Skills

Customer service

Computer skills

Phone and email communication

Social media familiarity

CRM systems

Multitasking

Tools

CRM systems

Job description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability.

Greenway Automotive Group is an Equal Opportunity Employer.

Description

Greenway DCJR is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customers

The ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills.

Full and Part time positions available. This position start at $15 per hour plus bonuses!

Responsibilities

• Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer service
• Schedule appointments by following communication scripts and processes of Greenway DCJR
• Maintain up to date knowledge of all vehicles, accessories, financing options and promotions
• Accurately complete all transaction paperwork
• Identify customers' needs, collect customer information, research every issue and provide solutions and/or alternatives
• Attend staff meetings, training and educational classes as required
• Performs other duties as assigned

Qualifications

QUALIFICATIONS:

• Strong computer/internet, mobile/smart phone, and social media skills
• Previous experience in a customer support role
• Highly motivated self-starter with an outgoing, customer oriented personality
• Excellent problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors and staff
• Outstanding phone and communications skills
• Willing to work with the public on a daily basis
• Neat, clean and professional appearance
• Ability to achieve goals with limited direct supervision
• Able to work flexible hours, including nights, weekends and holidays
• Familiarity with CRM systems and practices, preferred
• Ability to multi task, set priorities and manage time effectively

Benefits

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment