Greenway Orlando Hyundai- Automotive Service Advisor

Greenway Automotive; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid Training

Employee Discounts on Service

Paid Vacation

Full benefits package

Job summary

Greenway Hyundai Orlando in Orlando, FL is seeking an experienced Service Advisor to join our team. You will greet customers, interpret their needs, draft repair orders, and coordinate with technicians to ensure timely service.

The ideal candidate has dealership experience, a valid driver's license, and a commitment to exceptional customer satisfaction. Bilingual Spanish is a plus. We offer competitive pay, paid training, and comprehensive benefits.

Qualifications

• Two years of dealership Service Advisor experience preferred.
• Proven record of achieving exceptional customer satisfaction.
• Valid driver's license and good standing.
• Personal and professional integrity.
• Long-term career with a growing organization.
• CDK experience preferred.
• Bilingual (Spanish) preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Skills

Customer service

Communication

Bilingual (Spanish)

CDK experience

Tools

CDK

Job description

Job Details: Level: Experienced, Job Location: Greenway Hyundai Orlando - Orlando, FL 32808, Position Type: Full Time,

Greenway Automotive Groupis one of the world's most progressive, privately held automotive companies proudly servingFlorida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China.The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability.Greenway Automotive Group is an Equal Opportunity Employer.

Greenway Orlando Hyundaiis looking for an experienced and motivated automotive dealership Service Advisor to join our team,preferably Bilingual! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done.Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

RESPONSIBILITIES

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

QUALIFICATIONS

• Two years of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• CDK experience; preferred
• Preferably Bilingual (Spanish)

BENEFITS

• Competitive Pay
• Paid Training
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment