Guest Experience & Care Coordinator

Asbury Automotive Group; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

401k with company match

Tuition assistance

Job summary

Asbury Automotive Group's Coggin Honda of Orlando is seeking a Customer Care Coordinator who thrives on delivering an exceptional guest experience. You will act as a liaison between the dealership, customers, and sales/service teams to ensure timely follow-ups and high satisfaction.

You will train staff on client handling and telephone etiquette, schedule service appointments, maintain detailed contact records, and produce monthly satisfaction reports.

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Advanced computer and phone skills (Internet, MS Outlook).
• Ability to speak multiple languages is a plus.

Responsibilities

• Serve as liaison between dealership and customers to ensure high satisfaction.
• Follow up with sales and warranty customers within 48 hours of delivery.
• Maintain detailed customer contact information and case histories.
• Assist in resolving customer complaints and coordinating factory assistance.
• Conduct training for sales and service on client handling and follow-up.
• Assist in delivering vehicles and explaining warranty and features to customers.
• Coordinate customer follow-up programs and service appointments.
• Prepare monthly reports on customer satisfaction progress.

Skills

Excellent communication

Customer service

Multi-tasking

Phone etiquette

MS Outlook

Attention to detail

Tools

Internet

Job description

Asbury Automotive Group's Coggin Honda of Orlando is seeking a Customer Care Coordinator who thrives on delivering an exceptional guest experience. You will act as a liaison between the dealership, customers, and sales/service teams to ensure timely follow-ups and high satisfaction.

You will train staff on client handling and telephone etiquette, schedule service appointments, maintain detailed contact records, and produce monthly satisfaction reports.