Greenway Hyundai Orlando - Automotive Receptionist

Greenway Automotive; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Greenway Orlando Hyundai is seeking a friendly Receptionist/Cashier to manage service and repair transactions, greet customers, and answer phones. You will handle payments, explain service recommendations, and prepare estimates and invoices while ensuring a helpful, professional tone.

The ideal candidate has a high school diploma or GED, prior retail or customer service experience with money-handling and POS systems, and a neat, reliable appearance.

Qualifications

• High school diploma or GED required.
• Experience in retail or customer service and cash handling.
• Experience with POS systems and card processing.
• Strong math and accurate financial transaction skills.
• Friendly, professional appearance and demeanor.
• Night and weekend availability.
• Automotive dealership experience preferred.

Responsibilities

• Receives and processes payments for products and services
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Greets all customers in a warm, sincere, and helpful manner
• Answer dealership group phones and directs calls as necessary
• Handles customer complaints or escalates when necessary
• Provides administrative assistance as needed
• Performs other duties as assigned

Skills

Communication

Customer service

Problem solving

Cash handling

POS skills

Microsoft Office

Multi-tasking

Education

HS Diploma

Tools

POS System

Microsoft Office

Job description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Description

Greenway Orlando Hyundai is looking for a Receptionist/Cashier who courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. Also answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales/Service Department by being an outstanding listener and information source. The Receptionist/Cashier helps customers who are looking or have purchased vehicles by answering questions, contacting sales personnel with exceptional customer service. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing.

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale system experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Must be able to work Nights and Weekends.

Responsibilities

• Receives and processes payments for products and services
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Greets all customers in a warm, sincere, and helpful manner
• Answer dealership group phones and directs calls as necessary
• Handles customer complaints or escalates when necessary
• Provides administrative assistance as needed
• Performs other duties as assigned

Qualifications

QUALIFICATIONS:

• High school diploma or GED required
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Point-of-sale (cash register) and credit or debit card processing skills
• Previous retail and/or customer service experience, preferred
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
• Knowledge of automotive servicing or repair highly desired
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly trustworthy and security conscious
• Basic computer and Microsoft Office skills