Automotive CSR: Repair Concierge & Customer Advocate

County Line Auto Body; Howell Township (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

County Line Auto Body is seeking a Customer Service Representative (CSR) in Howell, NJ to greet customers, manage appointments, and communicate repair progress. You will coordinate with technicians, estimators, and insurance providers to ensure a smooth repair experience.

The role emphasizes accurate documentation, responsive communication, and upselling preventive services while maintaining a friendly, professional demeanor in a fast-paced body shop environment.

Qualifications

• High school diploma or equivalent required; additional education in business or customer service is a plus.
• Prior experience in a customer service role, preferably in an automotive or body shop setting, is highly desirable.
• Proficiency in using computers and familiarity with customer management systems (e.g., CCC ONE, Mitchell, or similar software).

Responsibilities

• Greet customers in person, over the phone, or via email, and gather information.
• Schedule repair appointments and coordinate drop-offs/pick-ups.
• Provide updates on repair progress and explain timelines/costs to customers.
• Serve as liaison between customers, estimators, insurance companies, and suppliers.
• Address questions and concerns to ensure customer satisfaction and retention.
• Prepare and manage paperwork including estimates, invoices, and insurance documentation.
• Promote additional services and encourage repeat business.

Skills

Customer service

Communication

Organizational skills

Multitasking

CRM systems

Basic automotive knowledge

Education

High school diploma

Business or customer service education

Tools

CCC ONE

Mitchell

Job description

County Line Auto Body is seeking a Customer Service Representative (CSR) in Howell, NJ to greet customers, manage appointments, and communicate repair progress. You will coordinate with technicians, estimators, and insurance providers to ensure a smooth repair experience.

The role emphasizes accurate documentation, responsive communication, and upselling preventive services while maintaining a friendly, professional demeanor in a fast-paced body shop environment.