Automotive Collision Estimator – Growth & Impact

Gerber Collision & Glass; North Port (FL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

Medical, prescription, dental & vision

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Job summary

Gerber Collision & Glass in North Port, FL is seeking an Estimator to deliver an exceptional customer experience while accurately estimating repairs and coordinating vehicle service with customers and insurance companies. The role emphasizes clear communication and collaboration with the repair team to meet KPIs.

You will assess vehicle damage, document repairs and parts, and ensure alignment with all stakeholders throughout the repair process.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repairs knowledge

OE guidelines

Driver’s license

I-CAR training

Basic computer skills

DRP compliance experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in North Port, FL is seeking an Estimator to deliver an exceptional customer experience while accurately estimating repairs and coordinating vehicle service with customers and insurance companies. The role emphasizes clear communication and collaboration with the repair team to meet KPIs.

You will assess vehicle damage, document repairs and parts, and ensure alignment with all stakeholders throughout the repair process.