Automotive BDC Specialist — Lead Gen & Appointments

Veterans Ford; Tampa (FL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement savings plan

Full benefits including medical,Dental

Paid vacation

Employee discounts on purchase and car

State of the art facility

Internal promotion opportunities

Job summary

Veterans Ford in Tampa, FL is seeking an Automotive BDC Representative to handle inbound and outbound communications, manage leads in the CRM, and set appointments that drive dealership traffic.

The role emphasizes prompt, professional follow-up, collaboration with sales and service teams, and delivering an exceptional first impression to every customer. Automotive experience is a plus but not required. Veterans Ford is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• Proven customer service experience is required.
• Strong experience with CRM systems and lead management.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail and follow-through.
• Positive, team-player attitude with friendly personality.

Responsibilities

• Respond promptly to internet leads, phone calls, and live chat inquiries.
• Make outbound calls to follow up on unsold leads and missed appointments.
• Use CRM to manage customer data, track communications, and schedule appointments.
• Follow scripts and templates to communicate consistently and effectively.
• Nurture leads not yet ready to buy with timely follow-up.
• Collaborate with sales, service, and management to coordinate handoffs.
• Maintain strong product knowledge and dealership offerings.
• Deliver an exceptional first impression to customers.

Skills

Customer service

CRM skills

Verbal communication

Written communication

Organization

Team player

Tools

CRM software

Job description

Veterans Ford in Tampa, FL is seeking an Automotive BDC Representative to handle inbound and outbound communications, manage leads in the CRM, and set appointments that drive dealership traffic.

The role emphasizes prompt, professional follow-up, collaboration with sales and service teams, and delivering an exceptional first impression to every customer. Automotive experience is a plus but not required. Veterans Ford is an equal opportunity employer committed to diversity and inclusion.