Automotive BDC Specialist – Inbound Leads & Appointments

The CAR Group (Norm Reeves Dealerships); Port Charlotte (FL); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and P

Job summary

The CAR Group (Norm Reeves Dealerships) in Port Charlotte, FL is seeking a motivated BDC Representative. You will be the first contact for customers, handling inbound/outbound inquiries, scheduling appointments, and driving business to the sales team while maintaining a professional, positive experience.

Responsibilities include rapid follow-up, objection handling, database management, and collaboration with the sales team to ensure a smooth customer journey.

Qualifications

• Sales, customer service, or call center experience preferred.
• Strong communication skills.
• Basic knowledge on Microsoft Office.
• Ability to multitask in fast-paced environment.
• Positive, driven attitude.

Responsibilities

• Respond to internet leads, calls, emails, and texts quickly
• Make outbound follow up calls, emails, and texts efficiently
• Ability to handle objections and stay persistent
• Set, confirm, and track appointments with urgency and accuracy
• Mine the database and manage the customer relations
• Commit to the dealerships proven process and daily workflow to drive results
• Work with the sales team to ensure smooth customer experience
• Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture

Skills

Sales experience

Customer service

Call center experience

Job description

The CAR Group (Norm Reeves Dealerships) in Port Charlotte, FL is seeking a motivated BDC Representative. You will be the first contact for customers, handling inbound/outbound inquiries, scheduling appointments, and driving business to the sales team while maintaining a professional, positive experience.

Responsibilities include rapid follow-up, objection handling, database management, and collaboration with the sales team to ensure a smooth customer journey.