Automotive BDC: Internet Sales & Appointment Pro

Lakes AFL NV, LLC; Norland (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Lakes AFL NV, LLC in Florida seeks experienced BDC Agents to join our high-volume automotive dealerships. You will handle inbound/outbound calls, respond to leads, schedule appointments, and document activity in the CRM to drive sales and customer satisfaction.

Ideal candidates have prior BDC/call center experience, strong communication, and the ability to work flexible evenings and weekends. Bilingual English/Spanish is preferred to serve a diverse customer base.

Qualifications

• Automotive BDC experience preferred.
• Previous call center, appointment setting or high volume phone experience required.
• Strong communication and phone skills.
• CRM, email and text communication comfortable.

Responsibilities

• Handle inbound and outbound customer calls
• Respond to internet leads, texts and emails in a timely manner
• Schedule and confirm sales appointments
• Maintain consistent follow up with customers
• Accurately document all customer activity in the CRM
• Work closely with BDC management, Internet Managers and Sales Managers
• Meet department goals for calls, contacts, appointments and shows
• Maintain a professional and customer focused approach at all times

Skills

Call center experience

Communication skills

Phone skills

Bilingual English/Spanish

Organizational skills

Tools

CRMs

Job description

Lakes AFL NV, LLC in Florida seeks experienced BDC Agents to join our high-volume automotive dealerships. You will handle inbound/outbound calls, respond to leads, schedule appointments, and document activity in the CRM to drive sales and customer satisfaction.

Ideal candidates have prior BDC/call center experience, strong communication, and the ability to work flexible evenings and weekends. Bilingual English/Spanish is preferred to serve a diverse customer base.