Automotive BDC Representative

Veterans Ford; Tampa (FL); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement savings plan

Full benefits including medical,Dental

Paid vacation

Employee discounts on purchase and car

State of the art facility

Internal promotion opportunities

Job summary

Veterans Ford in Tampa, FL is seeking an Automotive BDC Representative to handle inbound and outbound communications, manage leads in the CRM, and set appointments that drive dealership traffic.

The role emphasizes prompt, professional follow-up, collaboration with sales and service teams, and delivering an exceptional first impression to every customer. Automotive experience is a plus but not required. Veterans Ford is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• Proven customer service experience is required.
• Strong experience with CRM systems and lead management.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail and follow-through.
• Positive, team-player attitude with friendly personality.

Responsibilities

• Respond promptly to internet leads, phone calls, and live chat inquiries.
• Make outbound calls to follow up on unsold leads and missed appointments.
• Use CRM to manage customer data, track communications, and schedule appointments.
• Follow scripts and templates to communicate consistently and effectively.
• Nurture leads not yet ready to buy with timely follow-up.
• Collaborate with sales, service, and management to coordinate handoffs.
• Maintain strong product knowledge and dealership offerings.
• Deliver an exceptional first impression to customers.

Skills

Customer service

CRM skills

Verbal communication

Written communication

Organization

Team player

Tools

CRM software

Job description

Automotive BDC Representative

Veterans Ford | Tampa, FL

About Us

We are currently seeking a motivated and customer-focused Automotive Business Development Representative to join our team. This role is responsible for handling inbound and outbound communications with sales and service customers, utilizing CRM tools to track and manage leads, and setting appointments that drive dealership traffic. You’ll play a key role in shaping the customer experience and ensuring every lead receives prompt and professional follow-up.

Benefits:

• Opportunity for Internal Promotion and Career growth
• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment

Responsibilities:

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries
• Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest
• Use CRM software to manage customer data, track communications, and schedule appointments
• Follow custom scripts, email templates, and best practices to communicate consistently and effectively
• Nurture leads who aren’t yet ready to buy with follow-up outreach and check-ins
• Collaborate with sales, service, and management teams to coordinate handoffs and ensure lead quality
• Maintain a high level of product knowledge and dealership offerings
• Deliver an exceptional first impression

Requirements:

• Previous customer service and/or call center experience required
• Strong computer and CRM skills
• Ability to learn and work within dealership systems
• Excellent verbal and written communication abilitiesHighly organized with strong attention to detail and follow-through
• A positive, team-player attitude with an enthusiastic and friendly personality
• Automotive experience is a plus but not required
• Ability to handle a high volume of calls and manage multiple tasks effectively
• Self-motivated with a commitment to exceeding customer expectations

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.