Automotive BDC Specialist: Lead Gen & Appointments

Hendrickcars; South Boulevard (UT); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive bonuses

Employee healthcare

401(k) with company match

Paid time off

Employee discounts

Recognition programs

Job summary

Hendrick Honda (South Blvd) is seeking a motivated Business Development Center representative to join our team in Charlotte. The role focuses on lead generation to connect customers with the right teams, scheduling sales or service appointments, and maintaining strong CSI scores.

Compensation includes a base salary with performance-based bonuses up to $50,000 annually. This on-site position offers benefits and growth opportunities within a large dealer group known for employee development.

Qualifications

• Strong verbal and written communication skills, professional and courteous.
• Experience in lead generation or business development is preferred.
• Ability to learn and navigate dealership software and CRM systems.

Responsibilities

• Answer incoming calls with a script and schedule sales or service appointments.
• Contact internet leads by phone and email to set appointments.
• Respond promptly to customer inquiries and confirm upcoming appointments.
• Log all interactions in the DMS and notify relevant departments.

Skills

Clear communication

Lead generation

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Dealership DMS

Job description

Hendrick Honda (South Blvd) is seeking a motivated Business Development Center representative to join our team in Charlotte. The role focuses on lead generation to connect customers with the right teams, scheduling sales or service appointments, and maintaining strong CSI scores.

Compensation includes a base salary with performance-based bonuses up to $50,000 annually. This on-site position offers benefits and growth opportunities within a large dealer group known for employee development.