Dynamic Lead Gen & Appointment Specialist

Hendrick Automotive Group; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Hendrick Automotive Group in Charlotte, NC is seeking a Call Center Specialist to generate leads and support sales and service goals.

The role involves answering calls, scheduling appointments, logging comments in Dealership Management System, and following up with customers.

Candidates with prior call center/customer service experience and knowledge of Microsoft Office and DMS are preferred; regular shifts may include evenings or weekends.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Intermediate knowledge of Microsoft Office and Dealership Management System.

Responsibilities

• Answer all incoming phone calls according to a preset script and schedule sales or service appointments.
• Log customer comments into the Dealership Management System.
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments with customers.
• Maintain accurate timekeeping and adhere to company policies.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma

GED

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group in Charlotte, NC is seeking a Call Center Specialist to generate leads and support sales and service goals.

The role involves answering calls, scheduling appointments, logging comments in Dealership Management System, and following up with customers.

Candidates with prior call center/customer service experience and knowledge of Microsoft Office and DMS are preferred; regular shifts may include evenings or weekends.