Automotive BDC Specialist: Lead & CRM Pro

Woodfield Nissan; Elgin (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Elgin VW is hiring an Automotive Internet (BDC) Representative to manage internet leads and calls, following up with unsold opportunities, and coordinating with the sales team. The role emphasizes using the dealer CRM to its full potential and is a full-time, in-person position at our Elgin, IL location.

Prior automotive CRM experience is preferred, with training provided to ensure success. Experience with lead handling, phone communications, and a proactive approach to customer follow-up is

Qualifications

• Experience using automotive CRM systems and data to drive follow-up.
• Strong communication skills for calls and emails with customers.
• Willingness to participate in training and develop skills.

Responsibilities

• Handle internet leads, phone calls, and follow-ups to maximize sales opportunities.
• Coordinate with the sales team to drive customer visits and follow-up activities.
• Maintain accurate CRM records and document customer interactions.
• Support the sales process with timely responses to inquiries and appointments.

Skills

CRM experience

Lead follow-up

Telephone skills

Interpersonal communication

Tools

CRM software

Job description

Elgin VW is hiring an Automotive Internet (BDC) Representative to manage internet leads and calls, following up with unsold opportunities, and coordinating with the sales team. The role emphasizes using the dealer CRM to its full potential and is a full-time, in-person position at our Elgin, IL location.

Prior automotive CRM experience is preferred, with training provided to ensure success. Experience with lead handling, phone communications, and a proactive approach to customer follow-up is