Automotive BDC Lead & Appointment Specialist

Roberts Motors, Inc.; Alton (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Employee discount

Professional development assistance

Referral program

Job summary

Roberts Motors, Inc. in Alton, IL is seeking a BDC Representative to generate leads for the sales team and maintain relationships with our customer base.

You will handle leads, set appointments, and work with managers on deals involving internet customers. Responsibilities include managing a high volume of inquiries via phone, email, and chat, updating CRM daily, and ensuring customer satisfaction while meeting daily contact and appointment targets.

Qualifications

• Excellent telephone skills and professional demeanor.
• Self-motivated and energetic with ability to build rapport.
• Strong written and verbal communication.
• Willingness to overcome objections to set appointments.
• Organized, able to multitask and meet daily goals.
• Experience in cold calling / call center environments.
• Automotive experience helpful but not required.
• Willing to undergo a background check and 18+.

Responsibilities

• Handle leads and appointment setting.
• Conduct internal CSI calls and emails.
• Work with managers on deals involving internet customers.
• Set appointments for prospective and current customers to meet sales team.
• Manage high volume of inquiries via phone, email, text/chat.
• Update client information in CRM and report daily.
• Follow-up with existing and prospective customers.
• Follow-up with missed/canceled appointments.
• Ensure customer satisfaction and product knowledge daily.
• Maintain daily contact targets and contribute to a positive team environment.

Skills

Telephone skills

Self-motivated

Rapport building

Communication skills

Overcome objections

Multitasking

Follow up

Cold calling

Tools

CRM software

Job description

Roberts Motors, Inc. in Alton, IL is seeking a BDC Representative to generate leads for the sales team and maintain relationships with our customer base.

You will handle leads, set appointments, and work with managers on deals involving internet customers. Responsibilities include managing a high volume of inquiries via phone, email, and chat, updating CRM daily, and ensuring customer satisfaction while meeting daily contact and appointment targets.