Appointment-Driven BDC Associate — Auto Sales

Cardinale Automotive Group; Corona (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee vehicle purchase program

Paid training and career advancement

Job summary

CardinaleWay VW is seeking a dynamic BDC Associate Sales to respond to internet leads and inbound inquiries, scheduling appointments for the sales team. The role focuses on driving dealership traffic and maintaining strong customer relationships.

The ideal candidate will have customer service or sales experience, strong communication skills, and familiarity with CRM tools. On-site role with opportunities for career growth and competitive compensation.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, or sales experience preferred.
• Automotive dealership or BDC experience is a plus.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and professional demeanor.
• Basic computer proficiency and CRM experience preferred.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and emails.
• Schedule sales appointments for prospective customers.
• Follow up with unsold prospects using CRM tools.
• Confirm upcoming appointments and conduct follow-up after visits.
• Build rapport with customers and identify their vehicle needs.
• Maintain accurate customer records and notes in the CRM system.
• Meet daily, weekly, and monthly appointment and sales goals.
• Work closely with the sales team to ensure a seamless customer experience.
• Maintain knowledge of dealership inventory, promotions, and financing options.

Skills

Customer service

Phone etiquette

CRM experience

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

CardinaleWay VW is seeking a dynamic BDC Associate Sales to respond to internet leads and inbound inquiries, scheduling appointments for the sales team. The role focuses on driving dealership traffic and maintaining strong customer relationships.

The ideal candidate will have customer service or sales experience, strong communication skills, and familiarity with CRM tools. On-site role with opportunities for career growth and competitive compensation.