Sales BDC Associate — Auto Leads & Appointments Specialist

CardinaleWay Volkswagen - Corona; California; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

401(k)

Vehicle purchase program

Paid training

Career advancement

Job summary

CardinaleWay VW is seeking an energetic Sales BDC Representative to respond to internet leads, schedule appointments for the sales team, and maintain strong customer relationships. You will leverage CRM tools to follow up with prospects and ensure a seamless experience.

Ideal candidates have customer service or sales experience, strong communication, and the ability to multitask in a fast-paced environment. The role offers opportunities for bonuses and advancement within the dealership.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, or sales experience preferred.
• Automotive dealership or BDC experience is a plus.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and professional demeanor.
• Basic computer proficiency and CRM experience preferred.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and emails.
• Schedule sales appointments for prospective customers.
• Follow up with unsold prospects using CRM tools.
• Confirm upcoming appointments and conduct follow-up after visits.
• Build rapport with customers and identify their vehicle needs.
• Maintain accurate customer records and notes in the CRM system.
• Meet daily, weekly, and monthly appointment and sales goals.
• Work closely with the sales team to ensure a seamless customer experience.
• Maintain knowledge of dealership inventory, promotions, and financing options.

Skills

Communication skills

Interpersonal skills

Phone etiquette

Multitasking

Professional demeanor

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM software

Job description

CardinaleWay VW is seeking an energetic Sales BDC Representative to respond to internet leads, schedule appointments for the sales team, and maintain strong customer relationships. You will leverage CRM tools to follow up with prospects and ensure a seamless experience.

Ideal candidates have customer service or sales experience, strong communication, and the ability to multitask in a fast-paced environment. The role offers opportunities for bonuses and advancement within the dealership.