BDC Agent - Automotive

Autos Of Chicago; Arlington Heights (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid training

Professional development

Bonus program

Referral program

Employee assistance program

Job summary

Autos Of Chicago is seeking a motivated BDC Agent to manage internet and phone leads, schedule appointments, and support the sales team. You will work with VinSolutions to respond promptly, track activities, and help drive daily performance.

This fast-paced role offers base hourly pay plus performance bonuses and opportunities for growth within a strong inventory and brand.

Qualifications

• Previous BDC or call center experience preferred.
• Strong communication across phone, text, and email.
• Ability to handle objections and stay persistent.
• Organized and detail-oriented with good follow-up.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle all incoming leads (internet, phone, text).
• Respond quickly and professionally using VinSolutions.
• Set and confirm appointments for the sales team.
• Log all activity in CRM accurately.

Skills

BDC experience

Communication skills

Objection handling

Organization

Fast-paced environment

Tools

VinSolutions CRM

Job description

The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high-impact role directly tied to sales performance.

Key Responsibilities

• Handle all incoming leads (internet, phone, text)
• Respond quickly and professionally using VinSolutions
• Set and confirm appointments for the sales team
• Follow up with:
• Internet leads
• Missed opportunities
• Previous customers
• Maintain consistent communication with Sales Managers
• Ensure all appointments are properly confirmed (no guessing)
• Log all activity in CRM accurately

Daily Expectations

• High volume of outbound calls and follow-ups
• Fast response time on all new leads
• Strong communication and persistence
• Proper tracking of all customer interactions

Requirements

• Previous BDC or call center experience preferred
• Strong communication skills (phone, text, email)
• Ability to handle objections and stay persistent
• Organized and detail-oriented
• Comfortable working in a fast-paced environment

What We Expect

• No missed or ignored leads
• Accurate appointment setting (no false confirmations)
• Strong follow-up process
• Daily accountability and performance tracking

Compensation

• Base hourly pay + performance bonuses
• Bonus based on:
• Appointments set
• Appointments shown
• Deals closed

Why Autos of Chicago

• High lead volume
• Strong inventory and brand presence
• Opportunity to grow and earn based on performance

Benefits

• Bonus based on performance
• Company parties
• Health insurance
• Training & development
• Employee assistance program
• Health insurance
• Paid training
• Professional development assistance
• Referral program