Automotive BDC Specialist: Inbound Leads & Appointments

Lexus of Brookfield; Goerke's Corners (WI); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Top compensation plans

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Fantastic Growth Opportunities

Résumé du poste

Ed Napleton Automotive Group at Napleton's Lexus of Brookfield is seeking a motivated BDC Representative to handle internet inquiries and phone leads to generate appointments for the dealership's sales and service teams. You will collaborate with marketing to follow up on incentives, schedule sales appointments, and maintain lead follow-up to drive customer satisfaction and dealership growth.

Strong computer skills and a professional phone manner are required; automotive knowledge is helpful but

Qualifications

• Excellent computer skills.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age to comply with company policy.

Responsabilités

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describe available options.
• Follow up to encourage dealership visits.
• Maintain a prospect and owner follow-up system to encourage repeat and referral business.

Connaissances

Call center experience

Persuasive communication

Computer skills

Automotive knowledge (helpful)

Description du poste

Ed Napleton Automotive Group at Napleton's Lexus of Brookfield is seeking a motivated BDC Representative to handle internet inquiries and phone leads to generate appointments for the dealership's sales and service teams. You will collaborate with marketing to follow up on incentives, schedule sales appointments, and maintain lead follow-up to drive customer satisfaction and dealership growth.

Strong computer skills and a professional phone manner are required; automotive knowledge is helpful but