Automotive BDC Pro: Inbound Leads & Appointments

CarGuys Inc.; Crestwood (IL); On-site; USD 53,000 - 89,000; Full time

Benefits offered by this job

High earnings potential

Base pay + commissions

CRM tools & training

Job summary

CarGuys Inc. is seeking automotive BDC professionals to handle inbound calls, internet leads, and customer inquiries, while scheduling sales and service appointments across a nationwide network of dealers.

The role emphasizes strong communication, high call-volume management, and effective lead follow-up, with opportunities for commissions and performance bonuses in a fast-paced environment.

Qualifications

• Experience in automotive BDC, call center, customer service, or sales preferred.
• Strong communication and phone skills.
• Ability to manage high call volume and internet leads.
• Basic computer and CRM skills.
• Customer-focused and goal-driven mindset.

Responsibilities

• Handle inbound calls, internet leads, and customer inquiries.
• Schedule sales and service appointments.
• Follow up with customers via phone, email, and text.
• Manage leads and communication within CRM systems.
• Confirm appointments and maintain consistent follow-up.
• Support dealership sales teams and increase showroom traffic.
• Meet daily and monthly appointment and performance goals.

Skills

Strong communication

Phone skills

CRM skills

Customer service

High call volume management

Tools

CRM systems

Job description

CarGuys Inc. is seeking automotive BDC professionals to handle inbound calls, internet leads, and customer inquiries, while scheduling sales and service appointments across a nationwide network of dealers.

The role emphasizes strong communication, high call-volume management, and effective lead follow-up, with opportunities for commissions and performance bonuses in a fast-paced environment.