Automotive BDC Specialist - Fast-Paced Career Growth

Krause Toyota South Atlanta; Morrow (GA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation & holidays

Employee discounts

Supportive leadership

Job summary

Krause Auto Group is seeking a high-energy Business Development Representative to be the first connection in a customer’s buying journey. You will engage with customers via phone, email, and live chat, schedule appointments, and guide prospective buyers through initial vehicle information and financing steps.

Join a fast-paced, family-owned group offering internal promotion opportunities, employee discounts, and a supportive leadership team focused on development and success across premium

Qualifications

• Previous customer service, call center, retail, hospitality, or sales experience preferred.

Responsibilities

• Serve as the first point of contact for customers interested in our vehicles and services.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally using phone, email, text, and CRM communication tools.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up consistently with leads that are not yet ready to purchase or missed appointments.
• Maintain accurate customer records and daily activity within the CRM system.
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Krause Auto Group is seeking a high-energy Business Development Representative to be the first connection in a customer’s buying journey. You will engage with customers via phone, email, and live chat, schedule appointments, and guide prospective buyers through initial vehicle information and financing steps.

Join a fast-paced, family-owned group offering internal promotion opportunities, employee discounts, and a supportive leadership team focused on development and success across premium