Automotive Service BDC Specialist Inbound Scheduling

Toyota of Glendale; Glendale (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness program

Paid vacation and holidays

Job summary

Toyota of Glendale is seeking a Business Development Center (BDC) Representative to greet visitors and handle inbound inquiries for sales and service. The role involves administrative duties, coordinating schedules, and maintaining customer follow-up systems to drive satisfaction.

The ideal candidate has post-secondary education or equivalent experience, strong communication skills, and the ability to work in a fast-paced, process-driven environment.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.

Skills

Phone sales

Customer service

Microsoft Office

Communication

Bilingual

Tools

Microsoft Office

Job description

Toyota of Glendale is seeking a Business Development Center (BDC) Representative to greet visitors and handle inbound inquiries for sales and service. The role involves administrative duties, coordinating schedules, and maintaining customer follow-up systems to drive satisfaction.

The ideal candidate has post-secondary education or equivalent experience, strong communication skills, and the ability to work in a fast-paced, process-driven environment.