BDC Representative - Sales

Feldman Automotive; Town of Avon (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Life Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Town of Avon seeks a BDC Representative to manage customer inquiries and appointments. This role is vital in ensuring a positive experience for customers from their initial contact.

The ideal candidate will have strong communication skills, multitasking abilities, and previous experience in customer service, preferably within the automotive industry. Benefits include medical and dental insurance, 401k, and more.

Qualifications

• Excellent communication skills for interacting with customers.
• Ability to work efficiently in a fast-paced environment.
• Strong computer skills for database management.

Responsibilities

• Handle incoming inquiries with professionalism.
• Schedule appointments and document customer interactions.
• Follow up to ensure customer satisfaction.

Skills

Excellent verbal and written communication skills

Ability to multitask

Proficient in computer skills

Strong attention to detail

Education

Previous experience in customer service or call center environment

Automotive industry experience

Tools

Microsoft Office

CRM software

Job description

Description

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry 2 years experience

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.