BDC Representative - Sales

Feldman Automotive; Livonia (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Livonia, MI is seeking a BDC Representative to ensure customers have a positive experience from first inquiry through the engagement. You will manage calls, emails, and chats, and coordinate with the sales team to schedule appointments.

The role requires excellent communication, multitasking, and CRM/Microsoft Office proficiency. Prior customer service or call center experience is preferred, and automotive knowledge is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and CRM software.
• Previous experience in customer service or call center preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with the sales team and ensure information is documented accurately.
• Follow up with customers to ensure their needs are met and customer satisfaction is achieved.
• Update customer information in the database and maintain accurate records of interactions.
• Collaborate with other departments to ensure a seamless customer service experience.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Customer service experience

Automotive knowledge (plus)

Tools

CRM software

Microsoft Office

Job description

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.