BDC Representative - Sales

Mark Wahlberg Chevrolet; Avon (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

A local automotive dealership in Minnesota is seeking a BDC Representative to enhance customer experiences through effective communication and multitasking. In this full-time position, you will be responsible for handling inquiries, scheduling appointments, and maintaining customer records. Candidates should have notable communication skills and prior experience in customer service, especially within the automotive sector. A range of benefits including medical and retirement plans are offered.

Qualifications

• Previous experience in customer service or call center environment preferred.
• Automotive industry 2 years experience.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential customers.
• Schedule appointments for customers with our sales team.
• Follow up with customers to ensure their needs are met.
• Update customer information in our database.
• Collaborate with other departments for seamless service.

Skills

Excellent verbal and written communication skills

Ability to multitask

Proficient in computer skills

Strong attention to detail

Tools

Microsoft Office

CRM software

Job description

Overview

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry 2 years experience

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Motor Vehicles