Automotive BDC & Appointment Specialist

Doral Automotive Group; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Doral Automotive Group in Miami is seeking a BDC Specialist to manage service internet chats and incoming appointment calls, confirming appointments and following up for upcoming services.

The BDC Associate will develop, process, and track customer interactions across parts, service, and sales to support dealership goals. Strong communication, data entry, and time-management skills are essential.

Qualifications

• Experience with dealership CRMs and service sales operations.
• Ability to schedule and confirm appointments.
• Strong data entry and telephone skills.
• Must be 18+ with a valid driver’s license.

Responsibilities

• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, pricing, promotions.
• Schedule solid appointments with customers and log interactions in the CRM.
• Log customer comments into the dealership's CRM and track outcomes.

Skills

Internet chats

Phone calls

CRM familiarity

Data entry

Time management

Professional communication

Follow-up

Education

High School Diploma or GED

Tools

CRM software

Job description

Doral Automotive Group in Miami is seeking a BDC Specialist to manage service internet chats and incoming appointment calls, confirming appointments and following up for upcoming services.

The BDC Associate will develop, process, and track customer interactions across parts, service, and sales to support dealership goals. Strong communication, data entry, and time-management skills are essential.