Automotive BDC Manager: Lead, Train & Grow Team

Feldman Automotive; Novi (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short andLong

AD&D and Life Insurance

Paid Time Off and 401k with Company

Paid training and real career growth

Competitive compensation package

Employee discounts on Vehicle Purchase

Parts, Service and More!

Job summary

Feldman Automotive in Novi, MI is seeking a motivated Dealership Sales BDC Manager to oversee the sales process for internet and phone leads, delivering a world-class car buying experience. You will lead a team of BDC representatives, respond to leads promptly, and maintain expert knowledge of our products and services while ensuring policy compliance and building strong customer relationships.

You will work closely with the sales and management teams, participate in ongoing training, and drive

Qualifications

• At least 2 years of experience in automotive sales or BDC management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Manage a team of BDC representatives to meet sales targets.
• Respond to internet and phone leads promptly and professionally.
• Maintain thorough knowledge of dealership products and services.
• Ensure compliance with dealership policies and procedures.
• Build and maintain strong relationships with customers.
• Participate in training and process development to improve skills.
• Maintain positive relationships between the BDC, sales teams, and management.
• Track customer interactions daily using the dealership CRM tool.

Skills

Excellent communication

Interpersonal skills

Leadership

Team management

Adaptability to fast-paced environment

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Feldman Automotive in Novi, MI is seeking a motivated Dealership Sales BDC Manager to oversee the sales process for internet and phone leads, delivering a world-class car buying experience. You will lead a team of BDC representatives, respond to leads promptly, and maintain expert knowledge of our products and services while ensuring policy compliance and building strong customer relationships.

You will work closely with the sales and management teams, participate in ongoing training, and drive