Automotive BDC Service Agent - High-Volume Caller

Asbury Automotive Group; Mesa, Northern (AZ, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Semi Monthly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group seeks a customer-focused BDC Service Agent to manage high-volume inbound and outbound calls and emails. You will identify service needs, schedule appointments, and support service advisors to enhance the customer experience.

You will document interactions in the customer management system, adhere to call scripts, and maintain professionalism in a fast-paced dealership environment. Prior BDC or service-adjacent experience is a plus.

Qualifications

• Customer-focused and able to handle a high volume of interactions.
• Proficient typing speed and data entry accuracy.
• Experience with customer management or CRM systems is a plus.

Responsibilities

• Handle large volumes of inbound/outbound calls and emails.
• Identify customer needs and schedule service appointments.
• Greet customers and communicate shuttle schedules as needed.
• Document all contacts in the system accurately.
• Follow dealership processes and scripts for consistency.
• Collaborate with service advisors to address vehicle service needs.

Skills

Customer service

High call volume

Typing speed 35-40 wpm

CRM systems

Multi-tasking

Team player

Language skills a plus

Tools

CRM systems

Customer Tracking Systems

Job description

Asbury Automotive Group seeks a customer-focused BDC Service Agent to manage high-volume inbound and outbound calls and emails. You will identify service needs, schedule appointments, and support service advisors to enhance the customer experience.

You will document interactions in the customer management system, adhere to call scripts, and maintain professionalism in a fast-paced dealership environment. Prior BDC or service-adjacent experience is a plus.