BDC Service Agent: Auto Service Concierge

Lhmford; Tucson, Northern (AZ, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Paid holidays

Paid time off

Paid training

Stock awards

Health savings

401k with company match

Employee discounts

Job summary

Asbury is seeking a motivated BDC Service Agent in Tucson, AZ to manage high-volume calls and emails, schedule service appointments, and provide excellent customer support. You will work closely with service advisors, document interactions in the CRM, and follow established scripts to ensure a smooth customer experience.

The role emphasizes multitasking, collaboration with the service team, and a strong focus on customer satisfaction in a fast-paced automotive environment.

Qualifications

• Must be able to handle high-volume inbound calls.
• Excellent customer service skills and motivation to succeed.
• Experience with customer tracking systems (CRM) preferred.

Responsibilities

• Manage large volumes of inbound/outbound calls and emails.
• Schedule vehicle service appointments with service department.
• Greet customers and provide shuttle information when needed.
• Document all contacts in the CRM accurately.
• Adhere to dealership scripts and processes.

Skills

Inbound calls

Customer service

Typing speed

CRM familiarity

Multitasking

Language skills

Team player

Tools

CRM software

Job description

Asbury is seeking a motivated BDC Service Agent in Tucson, AZ to manage high-volume calls and emails, schedule service appointments, and provide excellent customer support. You will work closely with service advisors, document interactions in the CRM, and follow established scripts to ensure a smooth customer experience.

The role emphasizes multitasking, collaboration with the service team, and a strong focus on customer satisfaction in a fast-paced automotive environment.