Automotive BDC Representative

Ztautogroup; Tuscumbia (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Tuscumbia is seeking a BDC Representative responsible for managing customer communication via phone, text, and email. You will play a key role in generating appointments for the service department while ensuring high customer satisfaction. The ideal candidate should be organized, have customer service skills, and the ability to manage a high volume of communication. A valid driver’s license is required for this position.

Qualifications

• Ability to manage a high volume of inbound and outbound calls.
• Strong knowledge of automotive service department operations.
• Must possess a valid driver’s license.

Responsibilities

• Handle incoming and outgoing phone calls, text messages, and emails.
• Schedule service appointments and reschedule no-show customers.
• Exhibit ethical behavior and ensure high customer satisfaction.

Skills

Customer service skills

Strong organization skills

Ability to manage high call volume

Job description

Description

The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!

Automotive BDC Representative Responsibilities:

• Handle incoming and outgoing phone calls, text messages and emails.
• Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
• Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate appointments.
• Follow up in a manner that results in the customer visiting the dealership.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Requirements

Automotive BDC Representative Qualifications:

• The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
• Overall knowledge of automotive service department operations.
• Display strong organization skills.
• Must have a valid driver’s license.