BDC Representative - Sales

Feldman Automotive; Novi (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Novi, Michigan is seeking a BDC (Business Development Center) Representative. This role is essential in providing outstanding customer service from the first inquiry through follow-up communications.

The ideal candidate will have excellent communication skills, thrive in a multitasking environment, and be detail-oriented. The position offers various benefits including medical, dental, vision insurance, and a 401k plan.

Qualifications

• Excellent communication skills required.
• Ability to work in a fast-paced environment.
• Attention to detail is essential.
• Experience in customer service or call center preferred.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries.
• Schedule appointments for customers with the sales team.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for seamless service.

Skills

Excellent verbal and written communication skills

Ability to multitask

Customer relationship management (CRM) software

Detail-oriented

Tools

Microsoft Office

Job description

Description

As a BDC (Business Development Center) Representative for Feldman Autmotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
• Follow up with customers to ensure their needs are met and ensure customer satisfaction
• Update customer information in our database and maintain accurate records of customer interactions
• Collaborate with other departments to ensure seamless customer service experience

Requirements

• Excellent verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
• Strong attention to detail and ability to accurately document information
• Previous experience in customer service or call center environment preferred
• Automotive industry knowledge is a plus

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.