Automotive BDC Rep - Customer Growth & Sales Support

Land Rover Jaguar Volvo Monterey; Seaside (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Advancement Opportunities

Direct Deposit

Company 401(k)

Job summary

Victory Automotive Group in Seaside, CA seeks a motivated Business Development Representative to manage inbound sales inquiries, showroom and service requests, and internet leads, coordinating with Sales and Service teams to ensure a superior customer experience.

The ideal candidate has prior clerical or call center experience, strong communication skills, and a professional, friendly demeanor. A high school diploma is required, with growth opportunities within the dealership network.

Qualifications

• High school diploma or GED required.
• Previous experience in administrative, clerical, call center or customer service preferred.
• Working knowledge of automotive industry a plus.
• Strong communication, organizational, and time management skills.
• Excellent phone and computer skills; proficient with Microsoft Office.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Hels follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation when needed
• Provides administrative assistance as needed

Skills

Customer service

Administrative skills

Microsoft Office

Phone skills

Education

High school diploma or GED

Tools

Reynolds and Reynolds

Job description

Victory Automotive Group in Seaside, CA seeks a motivated Business Development Representative to manage inbound sales inquiries, showroom and service requests, and internet leads, coordinating with Sales and Service teams to ensure a superior customer experience.

The ideal candidate has prior clerical or call center experience, strong communication skills, and a professional, friendly demeanor. A high school diploma is required, with growth opportunities within the dealership network.