Automotive BDC Associate, Honda

Paycom; Rhode Island; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) matching

Paid time off

Weekly pay

Employee discounts

Job summary

Paycom is seeking a BDC Associate - Customer Service Representative in Rhode Island to respond to inquiries by phone and email, and to drive sales through internet channels. You will set appointments, provide accurate product information, and follow up on leads to help grow the dealership’s internet sales presence.

The role requires strong communication, multitasking, and a positive, team-oriented attitude, with competitive benefits and weekly pay. Bilingual skills are a plus but not required.

Qualifications

• Experience in customer service or call center environments is required.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone and email in a timely, professional manner.
• Provide accurate information about vehicles and services to customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Manage internet inquiries through dealership website and other online channels.
• Set up customer appointments for the sales department.
• Follow through on leads and build relationships to close sales.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Team player

Tools

Microsoft Office

Job description

BDC Associate - Customer Service RepresentativeWe are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.Job Responsibilities:Respond to customer inquiries via phone and email in a timely and professional manner.Provide accurate information about vehicles and services to our customers.Conduct outbound calls to follow up with customers or sales leads.Managing internet inquiries through dealership website and other online channels.Setting up customer appointments for the sales department.Follow through on customer leads and build relationships with clients to close salesGrow internet sales business and expand current customer base; measured through monthly online percentage.Maintain a positive, and professional attitude toward customers, vendors and employees.Pay Range: $17.00-$25.00 per hourEnvironmental & Physical Requirements:While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 poundsBenefits Include:Competitive Benefits package, including health, dental, and disability insurances.401(k) with company matchFlexible spending accountsPaid Time-OffWeekly PayEmployee discounts on service, parts and vehiclesComputer & Internet skills requiredProficiency in Microsoft office applicationsAbility to follow through on leads and close salesProven experience in a customer service or call center environment a plusExcellent communications skills, both verbal and writtenAbility to multitask and prioritize in a fast-paced work environmentPositive, can-do attitudeTeam-orientedBilingual proficiency preferred but not required