Automotive Service BDC Representative

Madison Honda; Madison (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly Bonus

Ongoing training

Growth opportunities

Professional environment

Strong company reputation

Job summary

Madison Honda, a reputable automotive dealership in Madison, NJ, seeks an Automotive Service BDC Receptionist to manage calls and schedule sales and service appointments. The role requires excellent communication and a courteous phone manner, following scripts to boost satisfaction and drive bookings.

This full-time position offers comprehensive training, competitive compensation, and opportunities for career growth within a professional automotive environment.

Qualifications

• High school diploma or equivalent required.
• Experience in telemarketing, customer service, automotive, or business development is highly preferred.
• Familiarity with scripts, power tracks, or similar customer contact processes.
• Professional, enthusiastic, and friendly demeanor as the first point of customer contact.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with management and team members.
• Organized, self-motivated, and able to multitask in a fast-paced environment.
• Strong time-management and prioritization skills.

Responsibilities

• Answer all incoming calls according to provided scripts and schedule sales or service appointments.
• Make outbound calls to customers for appointment scheduling and follow-ups.
• Log customer comments and update customer information in the database.
• Schedule follow-up contacts when appointments are not made.
• Confirm and reschedule no-show appointments as needed.
• Coordinate with Sales and Service departments to track appointment results.
• Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups.
• Respond to website customer requests and contact internet leads via phone and email.
• Notify relevant departments when appointments are scheduled.
• Assist with additional duties as assigned.
• Meet or exceed monthly performance goals.

Skills

Communication skills

Telephone etiquette

Multitasking

Organizational skills

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Word

CRM software

Database entry

Job description

About Madison Honda

Madison Honda is a reputable automotive dealership committed to delivering exceptional customer service and quality vehicles. We provide comprehensive training, competitive compensation, and a professional working environment for career growth in the automotive industry.

Job Details

• Salary: $18to $20per hour
• Job Type: Full Time
• Location: Madison, NJ 07942

Position Summary

The Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.

Primary Responsibilities

• Answer all incoming calls according to provided scripts and schedule sales or service appointments
• Make outbound calls to customers for appointment scheduling and follow-ups
• Log customer comments and update customer information in the database
• Schedule follow-up contacts when appointments are not made
• Confirm and reschedule no-show appointments as needed
• Coordinate with Sales and Service departments to track appointment results
• Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups
• Respond to website customer requests and contact internet leads via phone and email
• Notify relevant departments when appointments are scheduled
• Assist with additional duties as assigned
• Meet or exceed monthly performance goals

Work Hours

This is a full-time position with hours aligned to business needs. Specific shift details will be provided during the hiring process.

Equal Opportunity Employer

Madison Honda is an Equal Opportunity Employer and maintains a drug-free workplace.

Qualifications

• High school diploma or equivalent required
• Experience in telemarketing, customer service, automotive, or business development is highly preferred
• Familiarity with scripts, power tracks, or similar customer contact processes
• Professional, enthusiastic, and friendly demeanor as the first point of customer contact
• Excellent verbal and written communication skills
• Ability to communicate effectively with management and team members
• Organized, self-motivated, and able to multitask in a fast-paced environment
• Strong time-management and prioritization skills
• Proficient with Microsoft Word and general computer/data entry skills preferred

WHAT WE OFFER:

• Monthly Bonus
• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.