BDC Specialist: Build Relationships & Drive Car Appointments

Parks Toyota of Deland; DeLand (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Internal promotion

Competitive pay

401(k) retirement plan

Full benefits including health, dental

Disability options

Professional work environment

Training and development

Job summary

Parks Toyota of Deland is seeking a motivated BDC Representative to join our team. This role focuses on handling inbound/outbound customer communications, responding to internet leads, and scheduling appointments to drive sales opportunities.

The ideal candidate is customer-focused, organized, and comfortable communicating via phone, text, and email. Automotive or BDC experience is a plus, with no previous experience required, and bilingual skills are highly valued.

Qualifications

• Previous BDC or no BDC experience, customer service, call center, or automotive experience is a plus.
• Bilingual candidates are strongly encouraged to apply.
• Excellent verbal and written communication skills.
• Comfortable communicating with customers by phone, text, and email.

Responsibilities

• Respond promptly and professionally to incoming internet, phone, text, and email leads.
• Make outbound calls, texts, and emails to prospective and existing customers.
• Schedule appointments for customers to visit the dealership.
• Confirm upcoming appointments and follow up with customers who miss scheduled appointments.
• Maintain consistent follow-up with customers who are actively shopping for a vehicle.
• Answer customer questions regarding vehicle availability, dealership services, hours, and general information.
• Gather customer information and identify their vehicle needs and interests.
• Communicate customer needs and appointment details clearly to the appropriate sales team members.
• Maintain accurate and detailed customer records in the dealership's CRM system.
• Complete assigned follow-up tasks and maintain proper CRM activity.
• Follow established dealership processes for lead management and customer communication.
• Build rapport with customers and provide an outstanding customer experience.
• Handle customer questions and objections professionally and confidently.
• Assist in re-engaging previous customers and unsold prospects.
• Work closely with Sales Managers and Sales Consultants to maximize appointment opportunities.
• Meet or exceed established goals for calls, customer contacts, appointments, appointment shows, and other BDC performance standards.
• Maintain a professional and positive attitude during all customer interactions.
• Report to management regarding lead activity, appointments, customer concerns, and overall performance

Skills

Bilingual

BDC experience

Customer service

Call center

Automotive experience

Job description

Parks Toyota of Deland is seeking a motivated BDC Representative to join our team. This role focuses on handling inbound/outbound customer communications, responding to internet leads, and scheduling appointments to drive sales opportunities.

The ideal candidate is customer-focused, organized, and comfortable communicating via phone, text, and email. Automotive or BDC experience is a plus, with no previous experience required, and bilingual skills are highly valued.