Automotive Account Specialist — Customer Success & Ops

NSK Americas; Ann Arbor (MI); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) matching

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation in the United States is seeking an Account Specialist for the Automotive Business Unit. The role focuses on servicing customer accounts, coordinating with sales, planning, production, logistics, and operations to ensure on‑time delivery and satisfaction.

A strong Office and communication skillset is essential for success in a fast‑paced automotive environment. The position is hybrid, requiring three days per week in the Ann Arbor, Michigan office, with emphasis on accuracy,

Qualifications

• Requires an Associate or bachelor’s degree and relevant experience in customer service or account management.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) with strong communication and organizational skills.
• Ability to manage multiple priorities and work effectively in a team.

Responsibilities

• Serve as primary contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
• Manage customer orders, changes, releases, and follow‑up activities to support on‑time delivery and customer satisfaction.
• Coordinate with internal teams (sales, planning, production, logistics, operations) to support customer requirements and resolve issues.
• Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
• Maintain accurate customer records and documentation in company systems.
• Prepare reports and summaries using Microsoft Office tools and internal platforms.
• Support problem solving, escalation management, and corrective follow‑up activities to drive issues to resolution.
• Build and maintain strong relationships with customers and cross‑functional partners.

Skills

Microsoft Office Suite

Communication

Organization

Time management

Teamwork

Attention to detail

Deadline orientation

Customer focus

Education

Associate or bachelor’s degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

SAP S/4

Ariba

Job description

NSK Corporation in the United States is seeking an Account Specialist for the Automotive Business Unit. The role focuses on servicing customer accounts, coordinating with sales, planning, production, logistics, and operations to ensure on‑time delivery and satisfaction.

A strong Office and communication skillset is essential for success in a fast‑paced automotive environment. The position is hybrid, requiring three days per week in the Ann Arbor, Michigan office, with emphasis on accuracy,