Account Specialist - Automotive Business Unit

NSK Americas; Ann Arbor (MI); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) matching

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation in the United States is seeking an Account Specialist for the Automotive Business Unit. The role focuses on servicing customer accounts, coordinating with sales, planning, production, logistics, and operations to ensure on‑time delivery and satisfaction.

A strong Office and communication skillset is essential for success in a fast‑paced automotive environment. The position is hybrid, requiring three days per week in the Ann Arbor, Michigan office, with emphasis on accuracy,

Qualifications

• Requires an Associate or bachelor’s degree and relevant experience in customer service or account management.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) with strong communication and organizational skills.
• Ability to manage multiple priorities and work effectively in a team.

Responsibilities

• Serve as primary contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
• Manage customer orders, changes, releases, and follow‑up activities to support on‑time delivery and customer satisfaction.
• Coordinate with internal teams (sales, planning, production, logistics, operations) to support customer requirements and resolve issues.
• Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
• Maintain accurate customer records and documentation in company systems.
• Prepare reports and summaries using Microsoft Office tools and internal platforms.
• Support problem solving, escalation management, and corrective follow‑up activities to drive issues to resolution.
• Build and maintain strong relationships with customers and cross‑functional partners.

Skills

Microsoft Office Suite

Communication

Organization

Time management

Teamwork

Attention to detail

Deadline orientation

Customer focus

Education

Associate or bachelor’s degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

SAP S/4

Ariba

Job description

Account Specialist - Automotive Business Unit

Job Category: Sales and Marketing

Requisition Number: ACCOU005445

Locations

Showing 1 location

Account Specialist - Automotive Business Unit - NSK Corporation

The Company

NSK is a global manufacturer of ball and roller bearings, linear motor technology, automotive components and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high‑precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well‑known automaker.

The Account Specialist - Automotive Business Unit Role

The Account Specialist role in the Automotive Customer Service Department is well suited for a highly organized, adaptable, and detail‑oriented professional. The ideal candidate is proficient in Microsoft Office Suite and can quickly learn proprietary systems while supporting customer needs in a fast‑paced automotive environment. This role requires strong communication skills, flexibility, and the ability to manage multiple priorities while serving as a key liaison between customers and internal teams.

This is a hybrid position requiring three days per week in the Ann Arbor, Michigan office.

Responsibilities

• Serve as a primary point of contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
• Manage customer orders, changes, releases, and follow‑up activities to support on‑time delivery and customer satisfaction.
• Coordinate closely with internal teams including sales, planning, production, logistics, and operations to support customer requirements and resolve issues.
• Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
• Maintain accurate customer records, system updates, pricing or order‑related information, and supporting documentation within company systems.
• Prepare reports, summaries, and customer‑related data using Microsoft Office tools and internal platforms.
• Support problem solving, escalation management, and corrective follow‑up activities to drive issues to resolution.
• Build and maintain strong working relationships with customers and cross‑functional partners while supporting departmental and business objectives.

Qualifications

• Associate or bachelor’s degree
• Relevant experience in customer service, account management, sales support, or a similar business support role is required.
• Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint.
• Excellent organizational, communication and time management skills.
• Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a team environment.
• Strong attention to detail and commitment to accuracy in a customer‑facing environment.

Preferred Experience

• Experience working in the automotive industry.
• Knowledge of SAP S/4 and Ariba systems is a plus.
• Experience supporting customer accounts in a fast‑paced manufacturing, supply chain, or automotive environment.

Core Competencies

• Customer focus and professionalism
• Strong written and verbal communication
• Problem solving and follow‑through
• Attention to detail and accuracy
• Team collaboration and cross‑functional coordination
• Adaptability and initiative
• Ability to work effectively in a deadline‑driven environment

This position offers the opportunity to contribute to customer satisfaction and operational success within the Automotive Customer Service Department by serving as a key point of coordination across internal teams and external customer needs.

Featured Benefits

• Full medical, dental, and vision insurance offered
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor

Education

High School or Equivalent or better.